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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sue Ann Irminger

Sue Ann Irminger

October 5, 2024

5  out of  5
rating by Sue Ann Irminger
"Laura was very efficient and professional processing my insurance policy, while also being very pleasant and patient answering my questions. I appreciate her."
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Steven Mayfield

September 21, 2024

5  out of  5
rating by Steven Mayfield
"There’s a reason they have a 5 star rating and it’s why I initially picked them to get a new insurance quote. Cassie greeted me when I arrived and within 30 minutes, she had a policy set up for my two vehicles that saved me $1700/6 months, $3400 extra in my pocket per year! Thanks Cassie (and Gabe the dog 😊) for your help with my auto policy and making me feel welcome!"
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Cassidy Lee

September 18, 2024

5  out of  5
rating by Cassidy Lee
"So friendly & easy to work with! Very helpful & informative. Highly recommend."
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Jaaron Foster

September 17, 2024

5  out of  5
rating by Jaaron Foster
"Can’t say enough about Laura and the team, quick, easy and professional!"
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Cody E

September 13, 2024

5  out of  5
rating by Cody E
"Laura worked hard and diligently to set up auto and home insurance for me. She is communicative, available, and very fast! Really a great agent to work with!"
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David Sternecker

September 11, 2024

5  out of  5
rating by David Sternecker
"Laura was quick to respond and take care of my needs. Much appreciated!!"
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Brittney Crockett

September 3, 2024

5  out of  5
rating by Brittney Crockett
"They helped me bring my rates down (:"
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Brandon Oliver

August 29, 2024

5  out of  5
rating by Brandon Oliver
"Awesome service. Helped me with exactly what I needed. Thank you Laura!!"
We responded:
"Brandon, you are amazing. We appreciate you!"
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Marilyn Shaw

August 23, 2024

5  out of  5
rating by Marilyn Shaw
"We recently moved to State Farm after comparing rates and coverages from several insurers. Laura and Matt were able to significantly lower our costs while providing more coverage. We were very much impressed with Laura’s prompt responses to questions and friendly approach. We gladly recommend this office."
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Jessica Bowman

August 23, 2024

5  out of  5
rating by Jessica Bowman
"Cassie and Matt have been such a tremendous help in aid of navigating the nuance of insurance. I am a single person, single income household and I have never felt pressure or victimized by “upselling” in any engagement I’ve had with them. They are transparent, kind and very professional with tact. I really appreciate these two and how they choose to cater to diverse households and the amount of knowledge they have. Incredibly responsive and flexible with changes/updates."
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Dionne Dillon

August 23, 2024

3  out of  5
rating by Dionne Dillon
"Staff is wonderful at this office. Incredibly bad experience with State Farm. Their process for homeowners claims is difficult and protracted. Local agent is not able to facilitate resolution."
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Holly Juckette

August 12, 2024

4  out of  5
rating by Holly Juckette
"Laura and Matt were very friendly and helpful when we visited their offices. We were taken care of promptly and have been satisfied with the customer care and attention to detail. Thank you !"
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Matt Nedved

August 10, 2024

5  out of  5
rating by Matt Nedved
"Laura was very friendly and helped me with my insurance. Great people"
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David Sternecker

August 10, 2024

5  out of  5
rating by David Sternecker
"Laura's assistance in posting an invoice to my claim gave me back some time in my day!"
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Richelle Larson

August 9, 2024

5  out of  5
rating by Richelle Larson
"I was not able to update my odometer reading online, so Laura did it for me. I really appreciate it"
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Eric Chandler

August 9, 2024

5  out of  5
rating by Eric Chandler
"Great fast service! Easy to deal with! Definitely would recommend!"
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William Todd Rhoades

August 6, 2024

5  out of  5
rating by William Todd Rhoades
"I went into the office and met Mrs. Shadid and she provided me with outstanding service when my insurance needs were immediate. She answered all my questions and gave me full service. it was appreciated!!!"
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Ehab Saeed

July 30, 2024

5  out of  5
rating by Ehab Saeed
"Recommend to anyone"
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melissa jacobs

July 29, 2024

5  out of  5
rating by melissa jacobs
"Matt Kelley and his entire staff are always responsive to my insurance needs and questions. It's a pleasure to work with their office!"
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D S

July 29, 2024

5  out of  5
rating by D S
"Matt and his team are great! Excellent service and communication! Appreciate your attention to the details!"
Profile photo of johnnie “johnnieflyguy” hansen

johnnie “johnnieflyguy” hansen

July 24, 2024

5  out of  5
rating by johnnie “johnnieflyguy” hansen
"Great group of people that have helped me obtain the best coverage possible. Full coverage has never been easier!"
Profile photo of Lamont Claybon

Lamont Claybon

July 18, 2024

5  out of  5
rating by Lamont Claybon
"I been a State Farm customer almost 10years,Cassie Roberts State Farm Insurance Agent very professional,prompt and friendly set I up on a temporary Insurance while purchased vehicle out of state,thanks again."
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Morgan Johnson

July 17, 2024

5  out of  5
rating by Morgan Johnson
"Been insured by them for 3 years and Cassie is so very helpful and makes it easy to pay insurance or make any changes, will definitely recommend to friends and family."
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qusai Alomari

July 17, 2024

5  out of  5
rating by qusai Alomari
"Great customer service. Cassie and Matt have been great to me and my family, only going to them for insurance needs"
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Kathy Mullin

July 10, 2024

5  out of  5
rating by Kathy Mullin
"I switched my car loan over to State Farm recently because they saved me 1.5% in interest. I have used State Farm Matt Kelly's office in KCMO for years to insure my cars. When my mom passed away I checked with Cassie and I ended up saving almost a $1000 a year between the house and my cars. Cassie Roberts and Matt Kelly's State Farm office in KCMO is a rare gem! :)"